VEEL GESTELDE VRAGEN (FAQ)

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Veelgestelde vragen (FAQ)

We highly recommend that clients read the FAQ section carefully. These questions are designed to help avoid common confusions and misunderstandings, and help us to provide the best possible service.

Elk onderwerp heeft de antwoorden op de meest voorkomende vragen van onze eerdere klanten. Als u het antwoord dat u zoekt nog steeds niet kunt vinden, vraag het dan aan onze verkoopmedewerkers, zij helpen u graag verder.

BOEKINGEN

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Hoe kan ik een boeking maken?

Simply tell us which tour you would like to book, for which dates, and for how many passengers, and subject to availability we will be happy to book it for you.

Stuur ons ook de volgende informatie voor elke passagier:

  • Volledige naam (zoals geschreven in paspoort)
  • Geslacht
  • Paspoortnummer
  • Geboortedatum
  • Burgerlijke staat
  • Land van verblijf
  • E-mailadres
  • Dietary requirements (normal / vegetarian / food allergies etc) For Galapagos bookings we also need to know your preferred flight route and dates.

2. Hoe weet ik dat happy gringo een boeking voor mij heeft gemaakt?

As soon as we receive your booking request (see question1) we will go ahead and make a reservation for you. We will then send an email confirming that your booking has been successfully made - this email acts as your initial booking confirmation.

We also send an e-receipt at time of payment which contains precise details of your booking and acts as final booking confirmation.

3. Ik heb net een tour geboekt, wat moet ik nu doen?

First you will receive an email from us confirming that your tour has been successfully booked. The next step is to organise payment with our sales staff (see also Payment FAQs). From there we will organise eveything required for your trip, and send out tickets and instructions at the appropriate time (see also Ticket pickup FAQs).

4. Wat zijn de algemene voorwaarden van mijn boeking?

onze volledige Algemene voorwaarden are found on our website. We strongly recommend thoroughly reading each clause. By making your payment to Happy Gringo you are accepting these terms, so if you need any further clarification, please let us know at time of booking.

5. Wat als ik mijn boeking moet annuleren voordat ik op reis ga?

Your booking is completely confirmed with Happy Gringo once you send payment for your reservation. We act as a third party agency, and enter into a contract with the service provider (e.g. Galapagos boat operator) on your behalf with obligations to pay for those services.

Service providers charge penalty fees for cancellation of service - these fees apply to both Happy Gringo and out clients. For this reason tour cancellations are subject to the cancellation charges listed in our termen en voorwaarden. In cancellation cases we represent our clients and try to recuperate funds paid to service providers, but this is not always possible. The final decision always lies with the service provider, and we are bound by that. For this reason we strongly recommend the purchase of travel insurance that covers you fully in the event of trip cancellation.

PAYMENTS

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Welke betaalmethoden zijn er en welke administratiekosten zijn er per geval van toepassing?

Happy Gringo accepteert de volgende betaalmethoden:

  • USA BANK WIRE - the most convenient method if you have a USA based bank account. We charge a $25 handling fee per transfer in order to cover our costs of transferring the money into Ecuador to pay local suppliers for your tour. Transfers usually take 2-5 working days to arrive into our acocunt.
  • CREDIT CARD - quick and easy online payments for visa and mastercard cardholders. Credit card processing fees do apply – please ask our staff for current rates.
  • ECUADOR BANK DEPOSIT OR TRANSFER - deposit cash or transfer locally into any branch of Banco Pichincha, Internacional or Produbanco. This may the best option if you are already in Ecuador.

Het belangrijkste is dat al onze accounts zijn:100% VEILIG & VEILIG. All payments are made in the name our company (Operadora Happy Gringo). We will nooit ask you to risk paying into any account registered under a personal name.

2. Ik boek een last minute tour - welke betaalmogelijkheden zijn er?

A last minute booking is classified as a booking made less than 2 weeks before your trip departure date.

If you are in Quito then it is best to pay us in US$ cash in our office or via credit card online. If you are overseas then online payment with credit card is the only option open.

3. Wanneer kan ik alleen een aanbetaling vooruitbetalen en wanneer moet ik het volledige bedrag betalen?

Generally speaking we require a 40% deposit at time of booking in order to confirm your reservation. Full payment is then due 3 months before your date of travel. Of course should you prefer to pay in full at time of booking then that is also no problem.

Only in the case of bookings made less than 3 months before date of travel do we immediately require full payment.

Raadpleeg onze volledigevoorwaardenfor further information.

4. Waarom is snelle betaling zo belangrijk?

When you make a tour reservation with Happy Gringo, we book all of the spaces required for your trip, e.g. with hotels, cruises, lodges etc. All of these service providers require payment from Happy Gringo on your behalf to 100% guarantee the space. For this reason your prompt payment to Happy Gringo is so important. Late payment to us can in turn mean that your reservation will be cancelled by the operator.

5. Waarom kan ik niet via de telefoon met creditcard betalen zoals in de VS/Europa?

Due to strict anti-fraud measures in Ecuador, it is not possible for us to take your credit card details over the telefoon. This is for protection of the consumer.

Het goede nieuws is dat onze online card payments system is quick and easy to use, and highly secure.

6. Waar kan ik uw bankgegevens vinden om een ​​overboeking te doen?

Our bank details are available upon request - tell our salesperson which bank you wish to pay into and he/she will provide full details to you.

7. Hoe maak ik geld over via western union (wu)?

Op dit moment kunnen we deze betalingsoptie helaas niet aanbieden!!!

8. Accepteert u reischeques?

Helaas niet op dit moment, aangezien reischeques niet wild worden ontvangen in Ecuador.

9. Wanneer stuurt happy gringo mij een ontvangstbewijs voor ontvangen betalingen?

We sturen ontvangstbewijzen per e-mail op dezelfde dag dat we uw overschrijving ontvangen.

KAARTJE OPHALEN

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Waar, hoe en wanneer kan ik mijn tourtickets ophalen?

We'll send out all tickets, vouchers and instructions electronically via email. When you travel you can either print out a physical copy to take with you, or store the documents on a celphone or tablet. Nothing could be easier!

Meestal streven we ernaar om tickets te verzenden tussen1 and 2 weeks prior to your tour departure, but this depends greatly on when we receive the tickets from the yacht operating companies. If for any reason you need your tickets further in advance, then please let us know so we can try to make the necessary preparations for you.

2. I will be in quito when the happy gringo office is closed so how can I collect my tickets?

See Q1 above - this is not a problem as our regular ticket delivery method is electronically via email. No need to come in person to our office.

3. Ik haal mijn tickets het liefst op in Guayaquil, hoe doe ik dat?

Again not a problem as we will scan the tickets to you, but please bear in mind that we will not be able to send any physical documents to you in Guayaquil.

4. Once I have my tickets is there anything else that I need to worry about before travelling?

We strongly recommend that you check vaccination advice with your doctor AND check passport/visa requirements with the Ecuadorian Embassy in your country BEFORE you travel.

Currently all nationalities need at least 6 months of validity on their passport, and visa requirements vary by country of domicile. These regulations are always subject to change at short notice, for this reason Happy Gringo cannot provide direct advice to our clients on these matters, nor can we be held responsible if your personal paperwork is not in order. This information is VERY IMPORTANT to check as your airline may deny permission to board the plane if your passport / visa is not in order.

Decisions about vaccine and malaria medication are a personal choice, so it is best to directly consult a doctor to see which options are recomemended for your trip. It will also depend on which destinations you plan to visit in Ecuador. If travelling to the Amazon rainforest or coastal areas then these decisions are especially important.

In a pandemic world of course each country also has it's own entry requirements. Check out our Ecuador & Galapagos Covid blog for all the latest information.

Veelgestelde vragen over GALAPAGOS-EILANDEN

GALAPAGOS EILANDEN JACHTEN / CRUISES

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Welke verschillende klassen boten zijn er beschikbaar?

We verdelen jachten in de volgende 4 klassen:

Note that each agency has its own system for classifying yachts; our system is unique to others because we have chosen category names that we consider describe the boats better than those traditionally used, and we classify boats based not only on on-board services offered but also on past client recommendations and feedback. As such we consider that ours is the most unbiased and informative system available today.

2. Welke soorten hutten zijn beschikbaar op jachten?

This varies greatly so it is best to check out individual yacht pages on our website for more information.

3. I'm travelling alone - do I have to share a room with a stranger or pay a single supplement?

Actually you can do either of the above. As long as you are willing to share your cabin with a stranger then there is no extra charge to the regular prices quoted on our website, and the boat operator will always try to match you together with somebody of the same gender (although this is not 100% guaranteed). If you do not wish to share your cabin with a stranger then you can choose to pay a single supplement to have the cabin to yourself - ask us the cost in each case as it varies by yacht but expect to pay between 60 and 100% extra.

4. Welke diensten aan boord bieden de jachten?

Again this varies greatly by boat so please check the individual boat pages for more information.

5. Wanneer is de beste tijd om mijn Galapagos-cruise te boeken?

Galapagos cruise availabilities are limited all year round so we usually recommend to plan as far ahead as possible. This is especially true if you plan to travel July, August, Christmas, New year or Easter when spaces are often fully-booked out well in advance.

If your trip to Galapagos is intended to be a dream holiday for you and you would like a wide choice of yachts available to choose between then it is best to contact us between 3 and 12 months prior to travel.

If you have more flexibility in your plans in terms of yacht choice and travel date and are looking for a bargain then contact us 1 month or less before your date of travel and we will always try to find the best late deal available for you - discounts of 10-30% are often available at this time. Last minute deals are also sometimes available in the final week or days before travel where you might be able to save up to 50% off of the regular list prices. This approach does, however, carry with it a much greater risk - you may get lucky and hook-up an awesome late deal, or you may get unlucky and find that no good cruise options are available at such short notice.

So timing of when to book is very much a personal decision when you are planning your trip. Happy Gringo can unfortunately neither guarantee when late price deals will be available, or when certain yachts will sell out in advance. For this reason we typicially recommend to book in advance if there is a particular yacht that you really want to travel on.

6. Wanneer zijn last minute prijzen beschikbaar?

Typically prices start to fall 1-2 months before departure, and if spaces are still available then rates may fall further 1 week or less before a cruise departure date.

7. Kan ik gewoon naar Puerto Ayora gaan en daar boeken?

It is possible to do this and there are agencies based at Puerto Ayora that can help you. You must be extremely flexible in your travel plans though as you will have to wait around in port until suitable cruise spaces become available - this may take only 1 day or may take over 1 week.

8. Wanneer is het hoogseizoen op Galapagos?

High season in terms of most popular month to travel to Galapagos and the highest tourist volumes are in July, August, Easter, Christmas and New Year.

Some of the yachts also have different definitions of a high and low season with different process accordingly, while other yachts run on just one season the whole year through. Check individual boat prices for each different definition.

9. Wat is inbegrepen / uitgesloten bij een cruise?

Tour inclusions and exclusions often vary from yacht to yacht, so it's best to check each Happy Gringo webpage of the vessels you are interested in. Here is a generalised version of inclusions that applies to most cruises: Inclusions:

  • Accommodatie op basis van twee delen
  • 3 maaltijden per dag van lunch op dag 1 tot ontbijt op laatste dag
  • Alle excursies zoals vermeld in het reisschema
  • Engelssprekende natuurgids
  • Drinkwater / thee / koffie
  • Ophalen en afzetten op de luchthaven van Galapagos

Uitsluitingen:

  • Vliegtickets vanaf het vasteland van Ecuador
  • Toegangsprijs nationaal park
  • Transitcontrolekaart
  • 12% VAT tax on cruise rate (currently does not apply to foreign tourists)
  • Tips voor gids en bemanning
  • Drankjes van de bar
  • Andere persoonlijke uitgaven

Each yacht has it's own policy on snorkelling equipment and wetsuits, so please check individual boat pages for more information.

10. Hoeveel fooi moet ik aan de gids en bemanning geven?

Bekijk onze blog voor gedetailleerde richtlijnen en advies over tipping in Ecuador & Galapgos.

11. Is the drinking water aboard a yacht safe to drink?

Yes. A large dispenser of potable water is provided to refill bottles whenever you are thirsty.

12. How much do drinks cost at the yacht bar?

Prices vary by yacht and are certainly more expensive on the first and luxury cruises. As a general idea beer and soft drinks should cost approximately between $1.50 and $3 while wine and cocktails are usually a little more expensive.

13. Can I take my own food/drink aboard?

Most yachts prohibit taking your own alcoholic drinks aboard but provided that you exercise tact and caution then the crew will often turn a blind eye to it, i.e. drink your drinks privately some nights and buy drinks from the bar on other nights.

Only wrapped foods such as chocolate bars can be taken into the National Park and wrappers should always be properly disposed of after use.

14. What type of food is typically provided on a cruise?

Usually the food is varied with lots of fresh fruits and vegetables, chicken and fish/seafood, rice / pasta / potatoes. Expect some typical Ecuadorian dishes too.

15. Can a yacht cater for vegetarians and/or special food requests?

Yes, provided that you let Happy Gringo know in advance then we will always communicate this to the boat operator to ensure that the yacht chef is prepared to cater for vegetarians as well as any type of food allergy.

Please remember though that South America does not typically cater very well for vegetarians, but most yacht chefs will do their best for you.

16. How do I meet the guide/yacht in galapagos?

If you are flying from mainland Ecuador on the first day of the cruise then it is really very simple - the guide will be waiting for you at the arrivals area of the airport. Just look out for the person holding a sign with the name of your yacht.

If you travel to Galapagos some days prior to the start of the cruise then we'll provise tour meeting instructions. Sometimes it's possible to meet your tour group at the docks, or sometimes  you will have to return to the airport to meet up - this depends on the actual location of the yacht.

17. Do yachts have electricity points aboard?

This depends upon which yacht you are travelling on - most of the more modern boats do have US-style 2-prong 110V electricity points in each cabin, while some of the older yachts will only have these points in the common areas.

18. What is the smoking policy on yachts?

It varies per yacht but typically smoking is prohibited in cabins and inside the yacht. In some cases passengers may be able to smoke on deck but should be respectful of other non-smoking passengers.

19. Can children/babies travel on a cruise?

Each yacht has it's own policy for children/babies - ask Happy Gringo if you are planning to travel with your young family and we will recommend a suitable yacht.

20. What happens in the case of mechanical problems during my cruise?

Mechanical problems do sometimes arise and may affect your cruise but in general this is a rare occurence. In these unlucky cases, the boat operator is responsible to find a suitable solution to minimise the impact on your trip. This will depend on the situation - a yacht swap onto a similar class of cruise is most common, or a land based tour may be offered if no alternative cruises are available. Rest assures that Happy Gringo will always represent your case for you, and work behind the scenes to ensure that the most suitable solution is provided. We'll also represent you in the case of any complaint against a tour provider.

21. I have heard that sometimes boats get swapped at the last minute - how can this happen?

Boat swaps are a very rare case too but do occasionally happen when mechanical problems are so severe that your first-choice yacht simply cannot operate.

A boat operator has the responsibility to find a yacht of either equal or better category level than your original yacht, and preferanl;y with similar dates and itinerary to the original trip. Happy Gringo always represent your case with the operators to ensure the best possible solution for you.

22. What happens in the case of a passenger becoming sick during my cruise?

If sickness is not serious (e.g. a stomach bug or sea-sickness) then the passenger can rest in their cabin whilst the rest of the group continue with the cruise activities.

In the case of serious sickness it may be necessary to return to port so that the passenger can receive hospital treatment, and this can cause loss of activities in the cruise for the other passengers aboard. Fortunately such cases are rare but can and do occasionally occur. In such cases neither the boat operator nor Happy Gringo can offer any form of refund to other passengers as such cases are outside of our hands. The boat operator will try to ensure that the negative impact to the cruise is minimal and Happy Gringo will help out with any paperwork that is neccessary for a travel insurance claim for lost activities on the trip.

We recommend that passengers travel with a basic first-aid kit and adequate travel insurance.

23. How can I avoid the problem of sea-sickness?

Sometimes the Galapagos seas can be rough and some passengers may feel a little sick aboard. As a very general guideline, Galapagos seas are typically a little rougher in August & Sept, and calmer from January to April.

The easiest solution is to use standard motion-sickness remedies - this is a must for your packing list.

It is also a good idea for passengers without sea legs to opt for more stable vessels, such as lareger cruise ships or catamarans. Land Tours are another great option - sleeping each night in the comfort of a bed on terra firma.

24. Do all yachts hold safety certification?

Yes, all Galapagos yachts hold valid safety certificates as demanded by Ecuadorian law and regulations.

GALAPAGOS EILANDEN VLUCHTEN

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Kan happy gringo mijn Galapagos-vluchtboeking voor mij regelen?

No problem - we always look after both the flight bookings and ticket issue for our Galapagos clients.

If you prefer to book your own flights then in most cases it is not a problem, but please do let us know first so we can inform you of which airline / flight you need to be on.

2. Waarom brengen sommige jachten een boete in rekening als ik mijn vluchten niet via hen boek?

Some Galapagos yachts obligate Happy Gringo and our passengers to book flights directly through their operating company. Although Happy Gringo do not necessarily agree with this practise, we are bound by the rules and policies of each yacht.

The reason for this policy is that the cruise operators regularly need to send supplies to the Galapagos Islands for the operation of their cruises. This is done via cargo flights from Quito to the Islands, and entails a significant cost for the cruise operator. Some yachts have therefore made deals with airlines; when they buy a certain quantity of passenger flight spaces through the airline, they also receive reduced prices for the cargo. So, to ensure that they sell enough flight seats they obligate all of their passengers to fly on that airline and book the flights through their operating company. If a passenger still chooses to book their own flights then the yacht operator will charge a penalty fee to them. The amount of the penalty varies from yacht to yacht, but is typically around $50-60 per person.

Not all yacht operators follow this strategy. Others instead include the cargo rates already into their cruise sales price, and give their passengers the freedom to purchase flights either through Happy Gringo or on their own.

So please be sure to check out website or ask your sales person at time of booking about the flights policy aboard your yacht of choice.

In the case that the flights must be bought through the operating yacht company, then Happy Gringo will help you with the direct flight booking or penalty fee with the operator.

If your yacht gives freedom in flight booking, then Happy Gringo can help with a quote for tickets, or advise you which flights to book by yourself.

3. Zijn er altijd vluchtplaatsen beschikbaar die samenvallen met de data van mijn cruise?

Yes. The cruise yachts always reserve spaces in advance for all of their cruise dates during the year, so at time of booking the yacht will release a flight space to Happy Gringo on your behalf. In this way our Galapagos clients always have 100% guaranteed spaces on a flight leaving the exact same day as their cruise. The only exception is with last minute bookings where it can be more difficult to find flight spaces.

4. Kan ik op andere data vliegen dan mijn cruise?

Yes. you can fly o ut before your cruise starts and/or back after it finishes, but only subject to available space on the new date you would like to book. Happy Gringo can request the new flight date with the airline for you and usually we have no problem in acquiring it.

5. Kan ik alleen een vlucht reserveren zonder cruise?

Happy Gringo only book flights for clients who have made a cruise or tour reservation through our company. If you only wish to book flights then it's best to go direct to the airline websites.

6. Welke luchtvaartmaatschappijen vliegen naar Galapagos?

Avianca en LATAM.

7. Hoeveel luchthavens zijn actief op Galapagos?

Only 2 airports receive flights from mainland Ecuador : North Seymour Airport on Baltra island (close to Santa Cruz) and San Cristobal.

There is also a small airport on Isabela island in operation for occasional small plane flights from Santa Cruz.

8. Hoeveel kosten de vluchten?

Galapagos flight prices vary flight route and date. This table gives an idea of typical average rates:

Route Gemiddelde score
Quito / Galapagos / Quito $ 500 - 550
Quito / Galapagos / Guayaquil $ 475 - 525
Guayaquil / Galapagos / Quito $ 475 - 525
Guayaquil / Galapagos / Guayaquil $ 450 - 475

9. Zijn er kortingen beschikbaar?

Ecuadorian residents with a valid Cedula ID card can purchase at reduced rates - please ask our sales staff for a quote if this applies for you.

10. Kan ik kiezen welke vlucht ik gebruik?

If you are booked onto a cruise then the answer is no because the boat operator will choose the flight for the whole group of passengers that they have. In this way all cruise passengers travel together and it is easier for the guide to meet the group at the airport. You can choose to fly with an alternative airline than that of the rest of the group but you run the risk of the guide not waiting for you in the event of flight delays so we do not recommend this.

If you are travelling independently and without a cruise then we can make the flight reservation on whichever flights you prefer (subject to availability).

11. Is het nodig om mijn Galapagos-vlucht opnieuw te bevestigen?

Herbevestigingen zijn niet vereist voor Galapagos-vluchten.

12. Is er een beperking van het bagagegewicht?

You may only carry baggage up to 23kg (50 pounds) in the cargo hold, as well as hand luggage of 10kg (22 pounds) plus a small additional personal item.

13. Hoe snel voor vertrek moet ik inchecken?

Galapagos flights are classified as domestic departures and are therefore subject to a 2 hour check-in time. In reality many passengers choose not to respect this but we always recommend being at the airport 2 hours before your departure time because occasionally flight times can be altered last minute by the airlines - it is always better to be safe than sorry!

14. Kan ik de data van mijn vluchten wijzigen als ik het ticket al heb uitgegeven?

Ja, datumwijzigingen zijn mogelijk, onder voorbehoud van beschikbaarheid.

Airlines usually charge an extra fee to make date or route changes. In the case where you are already in Galapagos it is simpler to make changes directly at the airline office in Puerto Ayora or Puerto Baquerizo Moreno.

15. Is luchthaventransfer inbegrepen?

In Quito / Guayaquil airport transfers are not included, unless otherwise stated when you book your tour with us.

At Galapagos your guide will meet you at the airport and have transport waiting to take you to the yacht.

GALAPAGOS EILANDEN ROUTEBESCHRIJVING

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Wat is een typische dag op een cruise?

Een typische dag ziet er meestal ongeveer zo uit:

  • Vroege start en ontbijt op jacht
  • 2 - 3 uur eilandbezoek in de ochtend
  • Keer terug naar de boot voor lunch en korte siësta (om de sterke middagzon te vermijden)
  • 2 - 3 uur eilandbezoek en kans om te snorkelen in de middag
  • Keer terug naar de boot voor het diner
  • Briefing van de volgende dag door gids
  • De boot vaart meestal 's nachts zodat je wakker wordt op een nieuw eiland

Dit is uiteraard onderhevig aan variatie en mag alleen worden gebruikt om een ​​algemeen idee te geven

2. Hoe lang wordt op elk eiland doorgebracht?

It depends, on the large islands you might spend the entire day and visit different landing points, while on the smaller islands you will usually just land once before cruising to visit a new island in the afternoon.

It is best to consult the individual boat itineraries to have a better idea for your particular cruise.

3. Wat is de timing van de eerste en laatste dag?

Dit is een zeer belangrijke kwestie waarvan alle klanten zich bewust moeten zijn om teleurstelling te voorkomen:

The timings are dictated by the flight times of the arriving and departing flights (regardless of which airline and which flight you are on). On day1 the flights arrive to Galapagos mid to late morning and you will therefore have only an afternoon activity on that day.

On the final day the flights depart early to mid morning and therefore you have only an early morning island visit on that day. It is best to consult the individual boat itineraries to have a better idea for your particular cruise.

4. Wat is de best mogelijke reisroute?

There really is no "best" itinerary - it all depends on what you most want to see and do during your visit to the islands. As a general guideline there are broadly speaking 6 different types of route that yachts take.

Noordelijke lus - usually including islands Santiago, Bartolome, Rabida, North Seymour and occasionally Genovesa. This loop is considered best for volcanic landscapes, for the penguins on Bartolome, and for the excellent general wildlife and hammer-head sharks (for divers) of off-the-beaten-track Genovesa.

Zuidelijke lus - usually includes islands San Cristobal, Española, Floreana and Santa Fe. The south is generally considered better than the northern loop for variation in wildlife. Española in particular is a regular client favourite.

Volledige lus - usually includes a shortened version of both the north and south loops as well as a complete circuit to the west of Isabela island and Fernandina. Only some of the Comfortable Gringo and Luxury Gringo class yachts run the complete loop itinerary which is considered to be the most complete itinerary possible in a Galapagos yacht.

Isabela West - more and more boats are taking advantage of the opportunity to visit the west side of Isabela island. This area is still considered to be off of the regular beaten tourist path, and some boats offer great adventure activities (biking, horse-riding) to the Sierra Negra volcano here.

Santa Cruz - most itineraries include at least the basic stops at Santa Cruz, that is the Charles Darwin station and the tortoise reserve on the highland part of the island. Both are great visits and always enjoyed by our clients.

Darwin en Wolf - only the specialist dive yachts head as far north as Darwin and Wolf islands. This area is considered to have some of the best dive sites in the world.

Yachts usually combine two or more of the above components together to make their full 8-day itinerary.

5. Wat is een "aangesloten" reisroute en waarom doen boten dit?

Boats often join together their 4 and 5 days itineraries to make an 8-day trip. They do this in order to offer 3 different trips within the same week (i.e. 4days, 5days, 8days).

The down-side is that passengers on an 8day tour lose some time by having to return to port to drop off passengers at the end of their 4 or 5 day cruise, as well as pick up new passengers. It is not completely lost time in this passenger switch-over day, as each yacht will organise an activity/visit whilst the passenger switch-over is happening.

6. Wat gebeurt er als onze boot genoodzaakt is de route te wijzigen?

Boat itineraries are always subject to change. The most common sources of such change are alterations to national park regulations / restrictions and boat mechanical issues.

Usually no more than 1 or 2% of cruises are affected and the impact of any necessary change on the passengers is always minimised wherever possible. In the extreme event that a cruise is affected Happy Gringo will always represent our clients in registering a complaint with the boat owner (when the boat owner is responsible for the change) or in preparing suitable paperwork for a personal insurance claim (in the event that the change was out of the hands of the boat owner)

7. Wat is het verschil tussen natte en droge landingen?

In a wet landing the panga (small landing craft) stops at the beach and lets passengers disembark in shallow (up to the knees) water. In a dry landing the panga is able to drop passengers off directly onto a small dock.

GALAPAGOS-GIDS

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Wat is een "naturalistische" gids?

A guide who has been trained and licensed by the National Park Authority to lead tours, and who is a specialised in nature and biology.

2. Wat is het verschil tussen gidsen van niveau i, ii en iii?

Previously there were three levels of licensed naturalist guide at Galapagos, based on differences in experience and knowledge of differente guides.Islands. These levels no longer exist.

3. Spreken alle gidsen Engels?

Yes, all guides on the yachts that Happy Gringo sell are qualified to guide a tour in english. Clients should bear in mind though that the level of english between guides is very variable and that english is their second language so patience is sometimes required!

4. Hoe weet ik of mijn boot een goede gids heeft?

Almost all guides work free-lance and frequently change between the boats, therefore a boat that may have had a great guide one week may have an average one the next - it is simply impossible to predict. Happy Gringo therefore never recommend any specific boat based on whether a certain guide will be working on it or not, because this information can change.

All guides have studied hard for their guiding badge, speak English, and are approved by the Galapagos National Park Service.

GALAPAGOS EILANDEN DUIKEN / SNORKELEN

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Welke duikmogelijkheden zijn er bij Galapagos?

Er zijn 2 duikmogelijkheden:

Specialist dive boat where the principal reason for the trip is to dive. These live aboard cruises head up to islands Darwin and Wolf - specialist dive areas.

Dive day tours can be made from Santa Cruz, San Cristobal or Isabela. Land-based dives can be booked as stand alone daytours or complete packages.

2. Op welke eilanden is het mogelijk om te duiken?

Almost every island at Galapagos has dive sites. It is best to consult with our diving webpage to decide which sites are most suitable for you based upon the dive difficulty of the site and the wildlife that it is possible to see there.

3. Ik ben geen sterke zwemmer, kan ik snorkelen met een reddingsvest?

Every boat provides life jackets to passengers so it is no problem at all to use one whilst snorkelling.

4. Zijn duikplekken geschikt voor zowel onervaren als ervaren duikers?

Each site is unique and will be suitable for a different experience level of diver - some have strong currents and should only be attempted by experienced divers, others are calm and suitable for inexperienced divers. For the most advanced dive sites a mimimum number of previous dives may be required.

Always consult with our sales team before booking & with the dive master on board to decide whether each dive site is safe and suitable for you.

5. Is alle duikuitrusting inbegrepen?

Duikdagtochten en landarrangementen bevatten alles wat u nodig heeft.

Galapagos dive cruises include most of the equipment, but recommend that you travel with some dive items.

6. Welke informatie heeft u vooraf van mij nodig over de afmetingen van de apparatuur?

  • Hoogte
  • Gewicht
  • Schoenmaat
  • Maat wetsuit (indien bekend)
  • PADI-licentienummer

Duikervaring (aantal eerder gemaakte duiken)

7. Wat is de standaard van de verstrekte duikuitrusting?

The standard varies by operator, but generally is in good shape and safe working order. Divers can also bring their own gear if they prefer.

8. Hoe vaak is er gelegenheid om te snorkelen tijdens een typische tour?

Usually there is at least one opportunity to snorkel each day during a regular cruise schedule.

9. Is het gebruik van snorkeluitrusting bij mijn cruise inbegrepen?

It depends on which boat you are booked on - some include equipment, others charge a small rental fee. Each boat page on the Happy Gringo website details each particular boat policy with regard to snorkelling equipment.

10. Wat is de standaard van de geleverde snorkeluitrusting?

The standard varies by boat. Generally it is not the most modern or newest equipment but is in safe working order and suitable. Tourists are free to bring their own snorkel gear if they prefer.

11. Is een wetsuit nodig?

Voor het duiken is het altijd noodzakelijk om een ​​wetsuit te gebruiken.

For snorkelling it really depends - during the cold season (Aug to Nov) the sea can be chilly and it can be advisable to use a wetsuit. In the warm season (dec to June / July) it is often not necessary. It also depends upon each individual and their resistance to the cold. Check out our Galapagos weer blog for a better idea of water temperatures through the year.

Wetsuits kunnen tegen een meerprijs rechtstreeks bij de meeste jachten worden gehuurd.

GALAPAGOS EILANDEN ALGEMENE INFO

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Wat zijn de visumvereisten voor de Galapagos-eilanden?

The main requirement is a valid Ecuadorian tourist visa stamp in your passport - this should have been issued to you upon arrival to mainland Ecuador. There is also a $20 immigration control card that is payable to INGALA at Quito (or Guayaquil) airport.

In een pandemische wereld gelden ook speciale toelatingseisen. Bekijk onze Galapagos & Ecuador covid blog for up to date info.

2. What is the best time of year to visit galapagos?

Galapagos is het hele jaar door een geweldige reisbestemming.

Wat het weer betreft zijn er 2 seizoenen:

  • Cool & dry season - July to December with generally overcast conditions and choppier waters. Temperatures between 19 and 25°C, average sea temperature 21°C.
  • Warm & wet season - January to June with sunny skies and occasionally heavy showers. Temperatures between 22 and 27°C, average sea temperature 24°C but can dip lower.

In terms of number of visitors the busiest times of year are July, August, Christmas / new year, and Easter.

Uitchecken blog for more detailed information about Galapagos weather and wildlife activity each month.

3. Wat moet ik meenemen voor mijn cruise naar Galapagos?

controleer onze Galapagos paklijst blog for detailed information, tips and a printable pdf tickbox.

4. Moet ik malariamedicatie nemen op Galapagos?

Galapagos wordt niet beschouwd als een reisbestemming met malariarisico.

5. Moet ik een goede lichamelijke conditie hebben om een ​​cruise te kunnen maken?

A reasonable level of fitness is required for the treks and for snorkelling - most island visits involve 2 to 3 hours of gentle walking during a day so all tourists should be prepared for this.

6. Is een reisverzekering nodig?

Health insurance is a requirement in order to travel to the Galapagos Islands. Migration staff will often check insurance certificates at the airport, and may prevent travel if you don't hold a valid policy. Insurance could be a specific health policy, or a trip insurance policy that includes hospitalisation.

Happy Gringo always recomemend a travel insurance policy that protects in case of unforeseen events, itinerary changes, trip cancellation or curtailment and accidents.

7. Hoeveel geld moet ik meenemen op mijn cruise?

You should allow for the following expenses: park entry fee and INGALA tct card ($120), tips (depends on how many days you are cruising and on which class of yacht - see Yachts/Cruises FAQ section for more info), drinks from the boat bar and personal expenses/souvenirs.

8. Heb ik tijdens mijn cruise toegang tot geldautomaten en/of internet?

Er zijn geldautomaten in de stad in zowel Puerto Ayora (Santa Cruz) als Puerto Baquerizo Moreno (San Cristobal).

Internet access should work when in port if your overseas contract supports roaming, but is very sketchy on the open sea.

9. Is it possible to surf at any of the islands?

Yes. The best surfing waves are to be found on San Cristobal island where there are also various agencies renting boards and offering surf lessons.

10. Op welke eilanden is het mogelijk om in een hotel te overnachten?

Eilanden Santa Cruz, San Cristobal en Isabela bieden allemaal een scala aan Hotelaccommodaties in Galapagos. Floreana Island also has basic accommodation.

11. Welk vervoer is beschikbaar tussen eilanden als ik niet op een cruise ben?

The cheapest and most reliable form of transport between islands is by the speedboat ferries. There are ferries that run everyday between Santa Cruz, San Cristobal and Isabela islands - check local information in Galapagos for up-to-date timetables.

There are also occasional small aircraft flights that operate between the main islands with EMETEBE airline. Again it is best to check local information in Galapagos for up-to-date timetables.

To visit islands other than these main 3 it is possible to organise day-tours with agencies based in Puerto Ayora.

NATIONAAL PARK GALAPAGOS EILANDEN

Klik op de onderstaande vraaglink om uw antwoord te vinden.

1. Hoeveel bedraagt ​​de toegangsprijs voor het nationale park?

Momenteel kost het US$100 per persoon om het nationale park te betreden, maar dit kan veranderen.

At time of writing there are discounts for children under 12 years old ($50), and foreigners currently living in Ecuador with cedula ($6) but this too is subject to change.

2. Waar betaal ik de toegangsprijs?

Bij aankomst op de luchthaven in Galapagos als je door immigratie gaat.

3. Welke andere vergoedingen moeten worden betaald om de Galapagos binnen te komen?

In addition to the Galapagos Park entrance fee, a US$20 migration transit control card is required to travel to Galapagos. This fee is payable at Quito (or Guayaquil) airport.

4. Kunnen deze kosten worden betaald met creditcards of reischeques?

Nee. Alleen US$ contant geld wordt geaccepteerd.

5. Waar gaat mijn geld naartoe?

The $100 national park fee is divided between a number of parties involved in both managing and preserving the islands. It is divided as follows: Galapagos National Park 40%, Galapagos municipal council 20%, Provincial government 10%, INEFAN 10%, Marine Reserve 5%, INGALA 5%, Provincial inspection system 5%, Ecuadorian navy 5%.

De transitcontrolekaart gaat naar INGALA, de instelling die de migratie naar de eilanden controleert.

6. Wat zijn de bezoekersrichtlijnen van het nationale park?

The Galapagos National Park area is carefully protected in order to preserve the unique ecosystem that exists at the islands. Your naturalist guide should explain these rules to you, and Happy Gringo request that all of our customers take them seriously and aim to leave no trace of their visit to the islands behind.

  • No plant, animal or other natural objects (including shells, bones, pieces of wood) should be removed or disturbed.
  • Transporteer geen levend materiaal naar de eilanden, of van eiland naar eiland.
  • Neem geen eten mee naar de onbewoonde eilanden.
  • Raak de dieren niet aan en behandel ze niet.
  • Voed de dieren niet.
  • Laat geen enkel dier schrikken of achtervolgen van zijn nestplaats.
  • Blijf binnen de gemarkeerde paden en aangewezen bezoekersgebieden.
  • Laat geen afval achter op de eilanden en gooi geen afval vanaf uw boot.
  • Beschadig de rotsen niet.
  • Koop geen souvenirs gemaakt van planten of dieren.
  • Bezoek de eilanden niet tenzij onder begeleiding van een erkende nationale parkgids.
  • Think about the effect that your visit is having on the islands and try to minimise any negative impact.
  • If you see other tourists disobeying any of these rules then report it immediately to your guide.

Als alle bezoekers deze regels volgen, kunnen de eilanden worden bewaard voor toekomstige generaties.

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Beste klanten,

Ons Quito-kantoor is tijdelijk gesloten om gezondheids- en veiligheidsredenen, maar we werken nog steeds  . Our dedicated team can help plan and reserve your trip via email / phone / whatsapp - no physical visit to our office is required. Please send new requests to [email protected], or contact our Sales Number + 593 984295830.

We komen terug zodra we denken dat het veilig is voor onze medewerkers en klanten. Bedankt voor uw begrip.
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